At Sylvix Studio LLC, we are committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied with your order, please refer to the policy details outlined below.

  1. Eligibility for Returns

We accept requests for returns and refunds submitted within 7 days of the item’s delivery date.

To be eligible for a return, items must meet the following criteria:

The item must be unused and remain in the same condition as when received.
The item must include its original packaging.
Proof of purchase (such as an order confirmation or receipt) must be provided.

  1. Non-Returnable Items

Given the nature of our products, the following items are not eligible for return:

Items that have been used, damaged, or altered by the customer are not eligible for return.
Personalized or customized items are not eligible for a refund.
Natural variations in wood grain, color, and texture are not considered product defects.

  1. Refund Process

Once we have received and inspected your returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

The refund will be issued to your original payment method.
Refunds typically take 5–10 business days to appear in your account, depending on the processing speed of your bank or payment service provider.

  1. Return Shipping Costs

Unless the item was defective or damaged upon delivery, return shipping costs are the responsibility of the customer.
Original shipping costs are non-refundable.

  1. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 3 days of the delivery date and provide the following information:

A detailed description of the issue.
Clear photographs of the item and its packaging.

We will arrange for a free replacement or issue a full refund at no additional cost to you.

  1. Delayed or Missing Refunds

If you have not yet received your refund:

Please check your bank account again.
Please contact your credit card issuer or payment service provider.
Processing times may vary depending on the financial institution.

  1. Contact Us

If you have any questions regarding returns or refunds, please contact us:

8206 Victory Trl, Brentwood, TN 37027
Phone: (901) 445-3356
Email: dodson@sylvixstudio.com